Question #2 in the ITIL Sample Exam Questions

1. The Business/Customer initiates a change -> Service Strategy -> Service Design -> Service Transition -> Service Operation
2. The Business/Customer initiates a change -> Service Strategy -> Service Design -> Service Transition -> Service Operation -> Continual Service Improvement (may go back to the customer/business at this stage for other changes)
3. The Business/Customer initiates a change -> Service Strategy -> Service Design -> Service Operation -> Service Transition (to the business/customer) -> Continual Service Improvement
4. The Business/Customer initiate a change -> Service Design -> Service Strategy -> Service Operation -> Service Transition (to the business/customer) -> Continual Service Improvement

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