What is the Correct Course of Action when Incidents (in ITIL Terms) are not Resolved Quickly?
Question #9 in the ITIL Sample Exam Questions
- Wait until reasonable progress is made, or a significant amount of time has passed and there’s no real progress.
- Escalate to a technical support team or to the corresponding levels of management
- Wait to see if the issue can be resolved by the help desk, and then escalate as in answer #2 above
- Escalate, but only to a technical support team
Next in the ITIL Exam Questions