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	<title>ITIL Exam Questions</title>
	<link>http://www.itilexamquestions.com</link>
	<description></description>
	<lastBuildDate>Sun, 05 Apr 2009 18:25:30 +0000</lastBuildDate>
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	<item>
		<title>Answers of the ITIL Sample Exam Questions</title>
		<description><![CDATA[1. What is NOT a benefit of ITIL?
Answer: (3) Smoother project management by using agile
2. Which of the following best describes the ITIL service lifecycle?
Answer: (2) The Business/Customer initiates a change -&#62; Service Strategy -&#62; Service Design -&#62; Service Transition -&#62; Service Operation -&#62; Continual Service Improvement (may go back to the customer/business at this [...]]]></description>
		<link>http://www.itilexamquestions.com/answers-of-the-itil-sample-exam-questions</link>
			</item>
	<item>
		<title>What is the Difference between Functional and Hierarchical Escalation?</title>
		<description><![CDATA[Question #10 in the ITIL Sample Exam Questions

Functional Escalation is about escalating the incident to the technical support team, Hierarchical Escalation is about escalating to the corresponding level of management.
Functional Escalation is about escalating to the corresponding level of management, Hierarchical Escalation is about escalating the incident to the technical support team.
There is no difference, [...]]]></description>
		<link>http://www.itilexamquestions.com/what-is-the-difference-between-functional-and-hierarchical-escalation</link>
			</item>
	<item>
		<title>What is the Correct Course of Action when Incidents (in ITIL Terms) are not Resolved Quickly?</title>
		<description><![CDATA[Question #9 in the ITIL Sample Exam Questions

Wait until reasonable progress is made, or a significant amount of time has passed and there&#8217;s no real progress.
Escalate to a technical support team or to the corresponding levels of management
Wait to see if the issue can be resolved by the help desk, and then escalate as in [...]]]></description>
		<link>http://www.itilexamquestions.com/what-is-the-correct-course-of-action-when-incidents-in-itil-terms-are-not-resolved-quickly</link>
			</item>
	<item>
		<title>What are the specific Roles and Responsibilities in the ITIL Service Transition? (Choose all that apply)</title>
		<description><![CDATA[Question #8 in the ITIL Sample Exam Questions

There are no specific roles and responsibilities. Any qualified personnel can do the job.
Always the same as the Service Design: Service Design Manager, IT Designer, Service Catalog Manager, Service Level Manager, Availability Manager, IT Service Continuity Manager, Capacity Manager, Security Manager, Supplier Manager.
Always the same as the Service [...]]]></description>
		<link>http://www.itilexamquestions.com/what-are-the-specific-roles-and-responsibilities-in-the-itil-service-transition-choose-all-that-apply</link>
			</item>
	<item>
		<title>What is the Purpose of the Service Catalog Management (SCM)?</title>
		<description><![CDATA[Question #7 in the ITIL Sample Exam Questions

Create a public repository of all the agreed services.
Create a single, consistent repository of all the agreed services easily accessible by approved personnel.
Create a public portal to access all the agreed services.
Create portal to access all the agreed services easily accessible by approved personnel.

Next in the ITIL Exam [...]]]></description>
		<link>http://www.itilexamquestions.com/what-is-the-purpose-of-the-service-catalog-management-scm</link>
			</item>
	<item>
		<title>What are the 4 Ps of ITIL Service Design?</title>
		<description><![CDATA[Question #6 in the ITIL Sample Exam Questions

people, processes, products, partners
perspective, position, plan, pattern
perspective, position, plan, people
people, products, pattern, position

Next in the ITIL Exam Questions

]]></description>
		<link>http://www.itilexamquestions.com/what-are-the-4-ps-of-itil-service-design</link>
			</item>
	<item>
		<title>What does CSO stand for according to ITIL Service Strategy?</title>
		<description><![CDATA[Question #5 in the ITIL Sample Exam Questions

Chief Service Officer
Chief Security Officer
Chief Sourcing Officer
Chief Solution Officer

Next in the ITIL Exam Questions

]]></description>
		<link>http://www.itilexamquestions.com/what-does-cso-stand-for-according-to-itil-service-strategy</link>
			</item>
	<item>
		<title>Which from the below is the correct set of inputs for Service Strategy?</title>
		<description><![CDATA[Question #4 in the ITIL Sample Exam Questions

Policies, Resource and Constraints, SDPs
Architectures, Standards, SDPs
Strategies, Architectures, Policies, SDPs
Strategies, Policies, Resource and Constraints, SLPs from Requirements

Next in the ITIL Exam Questions

]]></description>
		<link>http://www.itilexamquestions.com/which-from-the-below-is-the-correct-set-of-inputs-for-service-strategy</link>
			</item>
	<item>
		<title>Which service is at the core of the ITIL v3 lifecycle?</title>
		<description><![CDATA[Question #3 in the ITIL Sample Exam Questions

Service Strategy
Service Design
Service Transition
Service Operation

Next in the ITIL Exam Questions

]]></description>
		<link>http://www.itilexamquestions.com/which-service-is-at-the-core-of-the-itil-v3-lifecycle</link>
			</item>
	<item>
		<title>Which of the following best describes the ITIL service lifecycle?</title>
		<description><![CDATA[Question #2 in the ITIL Sample Exam Questions

The Business/Customer initiates a change -&#62; Service Strategy -&#62; Service Design -&#62; Service Transition -&#62; Service Operation
The Business/Customer initiates a change -&#62; Service Strategy -&#62; Service Design -&#62; Service Transition -&#62; Service Operation -&#62; Continual Service Improvement (may go back to the customer/business at this stage for other [...]]]></description>
		<link>http://www.itilexamquestions.com/which-of-the-following-best-describes-the-itil-service-lifecycle</link>
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